Store Policies

Refunds or exchanges are issued to products that are unopened and in sellable condition.

No returns will be accepted after 30 days.

Returns or exchanges will only be accepted by first calling Nutricos USA (866) 380-6688 and receiving a Return Authorization Number.

Afterwards, mail your purchase and receipt with your Return Authorization Number written on the receipt to:

NutriOne USA
Attention: Returns
41 Elizabeth Street, Suite 501
New York, NY 10013

We will not refund any postage for returned packages. (If we made a mistake to your order, we will cover these charges.)

Shipping Policies
  1. Free shipping for orders over $50.
  2. For Alaska, Hawaii, Puerto Rico, please email us with your address included for price quote.
  3. For APO, FPO, AA, AE, AP, or Military addresses, recommend to ship to their families that has actual street address.
  4. International order would be shipped via UPS. Email us about the product you are interested in buying for the approximate shipping cost.
  5. Taxes are charged to NY residents only.